About the Bureau
The CAB Service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability, sexuality or nationality.
The problems we are most often asked about concern employment, debt, housing or benefits, and we will help people who come to us with any enquiry including consumer rights, legal matters, and immigration level 1.
Advisers don’t tell clients what to do, but explain their options and make possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals
At East Staffordshire Citizens Advice Bureau we can:
- Listen supportively
- Work with you to explore your options for action to achieve what you want to happen
- We can, where appropriate, complete forms calculate benefit entitlement, write letters, make telephone calls, negotiate with third parties and make submissions for appeals
- We give specialist debt advice
- We give advice face to face, by telephone and by letter
- We can only do home visits if you qualify for legal help and have a debt or benefit appeal problem.
OUR PRINCIPLES:
Independent - We will always act in the interests of our clients, without influence from any outside bodies
Impartial - We don’t judge our clients or make assumptions about them. Our service is open to everyone, and we treat everyone equally
Confidential - We won’t pass on anything a client tells us - or even the fact that they’ve contacted us - without their permission
Free -  No-one has to pay for any part of the service we provide
Dawn Trigg
Chief Exec
East Staffordshire Citizens Advice Bureau is a limited company registered in England and Wales, Company number 5761005. Registered Office: Units 5d/5e Anson Court, Horninglow Street, Burton upon Trent, Staffordshire, DE14 1NG. Charities registration number 1115630
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